ChatGPT turns 1: AI chatbot’s success says as much about humans as technology

By Tim Gorichanaz, Drexel University

ChatGPT was launched on Nov. 30, 2022, ushering in what many have called artificial intelligence’s breakout year. Within days of its release, ChatGPT went viral. Screenshots of conversations snowballed across social media, and the use of ChatGPT skyrocketed to an extent that seems to have surprised even its maker, OpenAI. By January, ChatGPT was seeing 13 million unique visitors each day, setting a record for the fastest-growing user base of a consumer application.

Throughout this breakout year, ChatGPT has revealed the power of a good interface and the perils of hype, and it has sown the seeds of a new set of human behaviors. As a researcher who studies technology and human information behavior, I find that ChatGPT’s influence in society comes as much from how people view and use it as the technology itself.

Generative AI systems like ChatGPT are becoming pervasive. Since ChatGPT’s release, some mention of AI has seemed obligatory in presentations, conversations and articles. Today, OpenAI claims 100 million people use ChatGPT every week.

Besides people interacting with ChatGPT at home, employees at all levels up to the C-suite in businesses are using the AI chatbot. In tech, generative AI is being called the biggest platform since the iPhone, which debuted in 2007. All the major players are making AI bets, and venture funding in AI startups is booming.

Along the way, ChatGPT has raised numerous concerns, such as its implications for disinformation, fraud, intellectual property issues and discrimination. In my world of higher education, much of the discussion has surrounded cheating, which has become a focus of my own research this year.

Lessons from ChatGPT’s first year

The success of ChatGPT speaks foremost to the power of a good interface. AI has already been part of countless everyday products for well over a decade, from Spotify and Netflix to Facebook and Google Maps.

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