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Not keeping up with the Android and iOS, having a glitchy OS, having a mediocre app store, not catering to the market and lack of innovation might be some of the reasons why the BlackBerry fell from such a dominant position.
Want to know more? Read the sources given below. :)
https://www.knowyourmobile.com/phones/the-rise-and-fall-of-blackberry/
https://www.google.com/amp/s/www.businessinsider.com/blackberry-smartphone-rise-fall-mobile-failure-innovate-2019-11%3famp